Communication for Stand-Out Patient & Staff Experiences/Industry Reputation: A Medline Patient Experience Leadership Certification Program, Medline Industries, Inc., Tuesday, 13. October 2020

Communication for Stand-Out Patient and Staff Experiences and Industry Reputation: A Medline Patient Experience Leadership Certification Program
Stay at the Forefront of Patient Experience
Faculty Instructor: Joe Leggio

What sets healthcare providers apart when it comes to a real ability to drive cultural transformation for exceptional patient and staff experiences? Communication. But in the pressurized environment of today’s healthcare organizations, we experience communication at maximum quantity but minimum quality. It’s time for organizations to relearn the art of quality communication that starts with listening and ends with true understanding. 
In this interactive program, teams will master vital communication techniques including situational and social awareness, conflict resolution, and the strength in trusting your instincts and taking risks. With an experience learning based approach, don’t expect to stare at a PowerPoint in a dark conference room! We believe in learning by doing. You’ll be up on your feet trying hands-on exercises, assessing your own strengths and weaknesses and exploring a team-based approach to communication. All with an eye toward improving patient and staff experiences and becoming a revered industry provider.
You’ll also discover how Northwell Health, Lenox Hill Hospital went from 13th percentile to the 51st in RN communication (HCAHPS) within their Maternal Child Health Division and from the 4th percentile to the 97th in their quality of food service. You’ll receive a hands-on demonstration of the process and will take away tools to drive similar results in your organization.
This workshop is perfect for everyone from front line clinicians to executive leaders and is highly recommended for teams to attend together. You’ll leave with an advanced perspective on communication, a renewed appreciation of listening and the creative confidence to implement your new skills toward exceptional organizational success.

Who Should Attend


Executive Leadership


Clinical Leadership


Patient Experience Teams


Management and Line Staff


Service Excellence Teams


Clinical Teams


Program Fee: There is no charge for Medline Prime Vendor customers. Enter promo code MedlinePrimeVendor. All other healthcare providers will be charged $899.00. Email Lisa Petrilli (LPetrilli@medline.com) if you're not sure if you're a Medline Prime Vendor customer.
About The Medline Institute for Healthcare Excellence
Training, coaching and consulting for healthcare clients committed to enhancing and aligning their operations to exceed the expectations and imagination of those who count on them for care. Exclusive, interactive programs are offered at Medline headquarters in Northfield for teams to stay at the forefront of supply chain excellence, explore their overall patient experience and family engagement strategies, elevate patient safety programs, develop new internal coaching competencies, and consider ways to build a more innovative and high performing culture. 
The Medline Institute for Healthcare Excellence is designed for practical, real-life applications that can be immediately implemented.

* If Attendee currently holds a Prime Vendor Agreement with Medline, the Medline Institute for Healthcare Excellence Program may be available to Attendee as a Value Add. By completing and registering below, Attendee acknowledges and agrees that any Value Adds provided by Medline hereunder constitute a rebate or discount. If Attendee is required to submit a cost report under a federal or state health care program, Attendee shall fully and accurately disclose the rebate/discount in its cost reports. Upon request by the Secretary of the Department of Health and Human Services or a State agency, Attendee shall provide requested information regarding this rebate/discount. This notice is being provided to enable the parties to satisfy the discount safe harbor to the Anti-Kickback Statute, 42 C.F.R. § 1001.952(h).
If Attendee is not currently a customer with Medline, Medline will render an invoice to Attendee for the amounts due for attending the Medline Institute for Healthcare Excellence Program. Payment shall be due and payable within 30 days of receipt of the invoice or, if such day is not a Business Day, then on the next Business Day.

Tuesday, 13. October 2020, Medline Industries, Inc., Communication for Stand-Out Patient & Staff Experiences/Industry Reputation: A Medline Patient Experience Leadership Certification Program

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