13. October 2020 - 13:00
Medline Industries, Inc.
United StatesNorthfield3 Lakes Drive

Improve Organizational and Team Member Communication to Improve Results, Medline Industries, Inc., Tuesday, 13. October 2020

Improve Organizational and Team Member Communication to Improve Results: A Medline Patient Experience Leadership Certificate Program


Faculty Instructor: Joe Leggio 

*Dramatically improve patient and staff experiences and financial results by improving communication

What sets healthcare providers apart when it comes to a real ability to drive cultural transformation for exceptional patient and staff experiences? Communication. But in the pressurized environment of today’s healthcare organizations, we experience communication at maximum quantity but minimum quality. It’s time for organizations to relearn the art of quality communication that starts with listening and ends with true understanding. 

In this interactive program, teams will master vital communication techniques including situational and social awareness, conflict resolution, and the strength in trusting your instincts and taking risks. With an experience learning based approach, don’t expect to stare at a PowerPoint in a dark conference room! We believe in learning by doing. You’ll be up on your feet trying hands-on exercises, assessing your own strengths and weaknesses and exploring a team-based approach to communication. All with an eye toward improving patient and staff experiences and becoming a revered industry provider.

You’ll also discover how Northwell Health, Lenox Hill Hospital went from 13th percentile to the 51st in RN communication (HCAHPS) within their Maternal Child Health Division and from the 4th percentile to the 97th in their quality of food service. You’ll receive a hands-on demonstration of the process and will take away tools to drive similar results in your organization.

This workshop is perfect for everyone from front line clinicians to executive leaders and is highly recommended for teams to attend together. You’ll leave with an advanced perspective on communication, a renewed appreciation of listening and the creative confidence to implement your new skills toward exceptional organizational success.

Who Should Attend

Executive Leadership

Clinical Leadership

Patient Experience Teams

Management and Line Staff

Service Excellence Teams

Clinical Teams

About The Medline Institute for Healthcare Excellence

Executive education classes for healthcare leaders committed to enhancing and aligning their operations to exceed the expectations and imagination of those who count on them for care. Exclusive, interactive programs are offered at Medline headquarters in Northfield for teams to stay at the forefront of supply chain excellence, explore their overall patient experience and family engagement strategies, elevate patient safety programs, develop new internal coaching competencies, and consider ways to build a more innovative and high performing culture. 

The Medline Institute for Healthcare Excellence is designed for practical, real-life applications that can be immediately implemented. Programs are offered free of charge to Medline hospital customers.

Tuesday, 13. October 2020, Medline Industries, Inc., Improve Organizational and Team Member Communication to Improve Results

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