KMP I - Kanban System Design NYC, Teach for America, Monday, 11. March 2019

Kanban Management Professional (KMP I) NYC
Are you finding the demands to your team overwhelming and the process chaotic? Are your customers saying your team takes too long to deliver or that they have no idea what your team is busy doing? Do you have a growing backlog with requests months to years old? Are people with critical skills not available when you need them? Do you feel like priorities are changing all the time? On top of your ever-growing delivery workload, are you able to develop the capabilities of your team?
This interactive 2-day workshop shows how the Kanban Method helps individuals, teams, and programs to manage and improve the delivery of products or services to customers. You will learn the core concepts and will practice the design of a Kanban system via group exercises, practical examples, and engaging classroom type teaching. You will also learn how to use Kanban to reduce work delivery times, prioritize demand based on team capacity, reduce firefighting and minimize the negative effects of unplanned work. You will also see how within months of using Kanban systems, teams worldwide pulled themselves out of common sinkholes and significantly improved cycle times, quality, trust with customers and team morale.
Included in this course is an e-book copy of David Anderson’s Kanban: Successful Evolutionary Change for Your Technology Business. The workshop reflects the theory outlined in this book. After successful completion of this course, attendees will receive a membership to the Lean Kanban University (LKU), a certificate of completion and access to the members’ only sections of the LKU website.
Working in small teams, class attendees will learn the end-to-end process for analyzing and designing a Kanban system and how using this service-delivery approach can help unify teams and promote cross-functional collaboration. They will learn the basic concepts of flow, pull, and collaborative improvement. At the end of the training, participants will understand:

How to identify and address bottlenecks
How to work with shifting priorities
How to deal with interrupt work and multi-tasking

The class is presented in the form of intensive, non-technical exercises organized in small groups, games, classroom teaching and discussion.
Topics: Kanban System Design, Classes of Service, Workflow Mapping, Visualization, Theory of Constraints, Risk Management, Metrics, Case Studies, Kanban Simulation
DAY 1 & 2
Experience the key concepts listed below through using the getKanban simulation
Meet and Experience Kanban

Full simulation using the getKanban game

Definition of Kanban

Foundational Principles (Change Management and Service Delivery)
Core Practices
The Kanban Lens
The Kanban Values
Service orientation

Understanding Kanban

Visualization
Pull-Based Systems
Commitment in Kanban
Replenishment and Planning
Delivery of Products
Lead and End-to-End Cycle Times
Little’s Law
Cumulative Flow Diagrams
Flow Efficiency
Metrics in Kanban Systems

Introduce Kanban
Review of a case study as well as practical work with examples of the participants in the design of a Kanban system based on the System Thinking Approach to Implementing Kanban:
Implementing Kanban

STATIK - Systems Thinking Approach to Implementing Kanban
Understanding Sources of Variability
Identifying Opportunities to Improve
Analyzing Demand and Capability
Modelling Workflow
Designing a Kanban System
Work Item Types
Classes of Service
Motives for change

Kanban Board Design

Designing Kanban Ticket
Examples of Visual Kanban Boards

Kanban Simulation
The course will familiarize students with these concepts through a sophisticated simulation of a Kanban System. Students will be challenged to develop, refine, and utilize their own Kanban to drive decisions and facilitate performance improvements. Learning will be very interactive and hands-on.

Monday, 11. March 2019, Teach for America, KMP I - Kanban System Design NYC

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