Member Summit 2020, Austin Proper, Monday, 30. March 2020

2020 Member Summit: convening Monday evening, March 30 at 7:30 pm, and adjouring Thursday, April 2 at 12:00 noon.

Join us in Austin, Texas at the 28th Annual Member Summit where we will discuss the ever-accelerating transformation services organizations **** as customer engagement becomes the focus across the enterprise.
As always we will have lots of time for networking and discussions on topics of interest to attendees, including a full day of Open Space.

Prelminary Agenda Coming SoonBenefactor-, Sponsor-, and Participant Plus-level members have complimentary Member Summit seats included in their membership.  Please contact Jill DeGraff to check on availability of these seats.

Registration fee includes:

Monday: evening welcome/dessert reception
Tuesday: breakfast, lunch, morning and afternoon breaks, and group dinner
Wednesday: breakfast, lunch, and morning and afternoon breaks
Thursday: breakfast and morning break

Please note: Attendees are responsible to make and pay for their own hotel accomodations.
Travel TimeBy car, the Austin Proper Hotel (opening Fall 2019) is located:

10 miles (20-30 minutes, depending on traffic) from Austin-Bergstrom International Airport (AUS)
Map here

Hotel Information
Austin Proper Hotel is offering a special rate of $270 (including the $20 urban resort fee) plus tax per night for King or Double Rooms. This rate is available through Monday, March 9 and will be based upon availability after that date. Please call the hotel directly at 512-628-1500 and request the "Consortium for Service Innovation" rate. Please note that the hotel has a 48-hour cancellation policy and that the urban resort fee includes the following:

High speed WiFi
2 bottles of water daily
Unlimited local telephone calls
24-hour access to Wellness Center
Use of hotel Electra bicycles
Access to outdoor pool
Yoga and Meditation classess (weekends only)

Guest Program
Please click here for details on the guest program, which includes the welcome/dessert reception on Monday evening, the group dinner on Tuesday evening, and the breakfast buffet on Tuesday, Wednesday, and Thursday mornings.  

Dress is business casual.

Cancellation Policy

Registration can be transferred to another attendee up to the start of the Member Summit.
Cancellations made on or before March 16th will be refunded minus a $175 cancellation fee.
Cancellations made between March 17th and March 23rd will be refunded minus a $1000 cancellation fee.
Cancellations made after March 23rd are non-refundable. You will be given a credit for the registration fee, less $1000, which can be used toward another Consortium event. The credit will be valid for one year.

Consortium for Service Innovation Events page

Monday, 30. March 2020, Austin Proper, Member Summit 2020

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