Quality Assurance - Achieving QA/QI in the PSAP, Office of Unified Communications, Tuesday, 09. June 2020

Event is intended for those working in public safety industry. Please register using your agency email address.

Quality Assurance, Quality Improvement in the PSAP
To date, quality assurance has largely been considered part of the call taking process. So what about dispatch or any processes beyond call taking? This class closes the loop on PSAP best practices by applying QA strategies and principles to the dispatch parts of a call.  NENA’s hands-on approach gets attendees completely engaged in the methods and practices intended to create agency policies and a dispatch QA template. Utilizing sample recordings and CAD printouts, participants will examine the QA review process, measurement and evaluation tools to enable your telecommunicators to function at the highest level possible.

Tuesday, 09. June 2020, Office of Unified Communications, Quality Assurance - Achieving QA/QI in the PSAP

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